joya2's Privacy Policy

1. Introduction

joya2 is a safe, reliable, and transparent online betting and casino platform for users in Bangladesh. We believe that protecting our members' privacy is a fundamental responsibility. This Privacy Policy ("Policy") describes how joya2 collects, uses, stores, and protects your personal data.

By visiting our website or creating an account, you are considered to have agreed to the terms of this Policy. This Policy should be read alongside our Terms and Conditions and Responsible Gaming Policy.

2. What Data We Collect

joya2 may collect the following types of data in order to provide its services:

2.1 Data You Provide Directly

• Full name and username
• Email address and mobile number
• Date of birth (for age verification)
• Home address and nationality
• National ID or passport details (for KYC verification)
• Payment information (bKash, Nagad, Rocket, Upay, or bank account number)

2.2 Data Collected Automatically

• IP address and device information
• Browser type and operating system
• Platform access times, session data, and browsing behavior
• Transaction history and gaming activity
• Data obtained from cookies and similar tracking technologies

2.3 Data Received from Third Parties

We may receive your data from trusted third-party service providers for the purposes of identity verification, fraud prevention, or payment processing.

3. How Your Data Is Used

joya2 uses the data collected for the following purposes:

• Account Management: To handle registration, login, identity verification, and account security.
• Service Delivery: To process deposits and withdrawals and provide uninterrupted gaming services.
• Customer Support: To respond to your questions, complaints, and support requests.
• Security & Fraud Prevention: To detect and prevent unauthorized access, fraud, and suspicious activity.
• Marketing Communications: To send promotional offers and updates, subject to your consent.
• Legal Compliance: To comply with applicable laws and regulations.
• Service Improvement: To enhance platform performance and the user experience.
• Responsible Gaming: To identify problematic gaming behavior and provide the necessary support.

4. Data Protection Measures

Protecting your personal data is our top priority. joya2 applies the following technical and organizational measures:

• SSL/TLS Encryption: All data transmitted on the platform is protected by industry-standard SSL encryption.
• Secure Servers: Our data is stored in a secure, controlled environment.
• Access Controls: Strict access control policies ensure that only authorized personnel can access your data.
• Regular Security Reviews: Our systems are regularly tested for security vulnerabilities.
• Two-Factor Authentication: Two-factor authentication (2FA) is available to protect your account.
• Data Minimization: We collect only the data that is necessary to provide our services.

While we maintain high security standards, transmitting data over the internet is never entirely risk-free. We strive to ensure maximum protection, but keeping your account password confidential is your own responsibility.

5. Sharing Data with Third Parties

joya2 may share your data with third parties in the following limited circumstances:

• Payment Processors: Payment information required to process transactions via bKash, Nagad, Rocket, Upay, and bank transfers is shared only with the relevant payment service provider.
• Identity Verification Services: Necessary data may be shared with trusted identity verification providers to complete the KYC (Know Your Customer) process.
• Technology Partners: Technology partners who support the operation of our platform work under strict confidentiality agreements.
• Law Enforcement Authorities: Data may be disclosed in compliance with applicable law in response to court orders, legal obligations, or government requests.
• Business Transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred, but the new entity will be bound by the terms of this Policy.

6. Cookie Policy

The joya2 platform uses cookies and similar tracking technologies. Cookies are small data files stored in your browser that help improve your experience on our platform.

Types of cookies we use:

• Essential Cookies: These cookies are required for the basic functionality of the platform — such as maintaining login sessions and ensuring security. Without them, the platform will not work properly.
• Functional Cookies: Used to remember your preferences and settings, such as language preference and display settings.
• Analytics Cookies: Used to understand how the platform is being used and to improve our services.
• Marketing Cookies: Used to show you relevant offers and promotions, subject to your consent.

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may cause some features of the platform to not work properly.

7. Data Retention Period

joya2 retains your personal data only for as long as necessary:

• Active Accounts: All data is retained for as long as your account remains active.
• Closed Accounts: Even after an account is closed, certain data may be retained for a defined period to meet legal obligations.
• Transaction Records: Financial transaction data is retained in accordance with applicable financial regulations.
• Legal Disputes: In the event of a legal dispute, relevant data may be retained until the dispute is resolved.

Once the defined retention period expires, we take steps to securely delete or anonymize your data.

8. Your Rights & Controls

As a joya2 member, you have the following rights over your own data:

• Right of Access: You can request to know what data we hold about you.
• Right to Rectification: You can request that incorrect or incomplete data be corrected.
• Right to Erasure: You can request that your data be deleted in certain circumstances, though this may not be possible where legal obligations apply.
• Right to Restrict Processing: You can request that your data be used in a limited way for specific purposes.
• Right to Object: You have the right to opt out of and withdraw from marketing communications.
• Right to Data Portability: You can request to receive certain data in a commonly used format.

To exercise these rights, please contact our support team. We will process your request as quickly as possible.

9. Protection of Minors

joya2 is strictly a platform prohibited for minors (anyone under 21 years of age). We never intentionally collect data from or provide services to anyone under 21.

Age verification is a mandatory step during registration. If we become aware that a minor has provided their data, that data will be deleted immediately and the associated account will be closed.

10. Policy Changes & Updates

joya2 may update this Privacy Policy from time to time. When significant changes are made to the Policy, we will:

• Send a notification to your registered email address.
• Display a clear notice on the platform.
• Update the "Effective Date" at the top of this page.

If you continue to use the platform after an update, you are considered to have consented to the new Policy. We therefore recommend reviewing this page regularly.

Alongside this Privacy Policy, we also invite you to read our Terms and Conditions and Responsible Gaming Policy.

11. Contact & Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please get in touch with us. The joya2 support team is available 24/7 in both Bengali and English.

• Live Chat: Get immediate assistance directly through live chat on the platform.
• Email: [email protected]

After receiving your data protection request, we will respond as quickly as possible.