joya2 Terms and Conditions
This page details all the terms governing use of the joya2 platform — from account registration through payments, bonuses and responsible gaming.
These terms and conditions have been reviewed most recently. joya2 reserves the right to amend these terms at any time. Continued use of the platform after any changes take effect will be considered your acceptance of the updated terms.
General Provisions and Applicability
joya2 is an online betting and casino platform. By accessing this website or app, or by creating an account, you confirm that you have read, understood and accepted these terms and conditions ("Terms") in full.
These Terms apply to all services on the joya2 platform — including casino games, sports betting, live dealer games, slot machines and all other sections. If you disagree with any part of these Terms, please refrain from using the platform.
These Terms must be read together with our Privacy Policy and Responsible Gaming Policy. Those policies are also considered an integral part of these Terms.
Eligibility Requirements
The following eligibility criteria must be met to open an account and use the services on joya2:
- You must be 21 years of age or older.
- You must provide accurate information under your own identity.
- You must have a valid payment method.
- You must not be subject to any gambling-related restrictions.
- Each person may operate only one account.
This platform is strictly prohibited for anyone under 21. Providing false information during age verification will result in immediate account closure and possible forfeiture of deposited funds.
Account Registration and Identity Verification
3.1 Registration Process
During registration you must provide accurate personal information, including your full name, active mobile number and date of birth. Providing incorrect or false information may result in account suspension or permanent closure.
3.2 Identity Verification (KYC)
joya2 reserves the right to verify customer identities to ensure secure transactions. Where required, we may request any of the following documents:
- Scan copy of National ID (NID) or passport
- Proof of ownership of the payment method
- Proof of current address (utility bill or bank statement)
Withdrawal requests may be delayed until identity verification is complete.
3.3 Account Security
It is your responsibility to keep your account password and login details confidential. Sharing or transferring your account to a third party is strictly prohibited. If you suspect unauthorised access to your account, notify our support team immediately.
Deposit and Withdrawal Policy
4.1 Deposit Rules
Deposits on joya2 are accepted only through the following methods: bKash, Nagad, Rocket, Upay and bank transfer (including major Bangladeshi banks such as Dutch-Bangla Bank, BRAC Bank and Islami Bank). Deposits via third parties are not accepted.
Minimum deposit amount: ৳100 (per method). While no maximum deposit limit applies, large deposits may require additional verification.
4.2 Withdrawal Rules
Minimum withdrawal amount: ৳800. Withdrawals are generally processed within 10 to 45 minutes. However, identity or security verification may extend this time.
Withdrawal requests will only be sent to the payment account used for the original deposit. Exceptions require additional verification.
4.3 Fraud Prevention
joya2 monitors all suspicious financial activity. If a suspicious transaction is identified, we reserve the right to hold funds until the account is investigated. Instances of money laundering or fraudulent activity may be reported to the relevant authorities.
Bonuses and Promotional Offers
5.1 Welcome Bonus
New members receive a 200% bonus on their first deposit, up to a maximum of ৳5,000. For example:
- Deposit ৳1,000 → ৳2,000 bonus → total balance ৳3,000
- Deposit ৳6,000 → bonus capped at ৳5,000 → total balance ৳11,000
5.2 Wagering Requirements
The wagering requirement for the welcome bonus is 15 times the bonus amount. Wagering applies only to the bonus amount, not to the deposit amount.
Example: receiving a ৳2,000 bonus — ৳2,000 × 15 = ৳30,000 must be wagered before the bonus can be withdrawn.
5.3 Bonus Terms
- Once a bonus is activated, its conditions must be met within the specified time limit.
- Bonus wagering may be restricted to certain games or sections.
- Any attempt to abuse the bonus system or manipulate it will result in cancellation of the bonus and associated winnings.
- The welcome bonus may only be claimed once per household or per device.
- Terms for other promotional offers apply separately.
Betting and Gaming Rules
6.1 General Gaming Policy
All games on joya2 are operated through fair and verifiable Random Number Generator (RNG) technology. We use software from certified game providers to ensure fair play.
6.2 Betting Restrictions
- The minimum and maximum limits for each bet are determined by the rules of the relevant game.
- Attempting to win through manipulation, faulty software or any dishonest method is strictly prohibited.
- Any gains resulting from a system error will be considered void.
- Attempting to use multiple accounts to obtain bonuses or advantages will result in closure of all accounts.
6.3 Sports Betting
In sports betting, outcomes depend entirely on the relevant sporting event. joya2 monitors unusual betting patterns and reserves the right to void bets in cases of suspicious activity.
VIP Program and Cashback
joya2's VIP program has three tiers: Bronze, Silver and Gold. Weekly cashback benefits apply at each tier:
- Bronze: up to 0.4% weekly cashback
- Silver: up to 0.8% weekly cashback
- Gold: up to 1.2% weekly cashback
You can advance to a higher tier through regular and active play. joya2 reserves the right to amend the terms of VIP benefits, and any changes will be communicated via your account.
Prohibited Activities
The activities listed below are strictly prohibited on joya2. Violating these prohibitions will result in account closure and possible forfeiture of funds:
- Operating multiple accounts or using a third party's account
- Using bots, automated software or any technical method to gain an unfair advantage
- Using the platform for money laundering or any illegal purpose
- Intentional exploitation of the bonus system (bonus abuse)
- Creating an account using a false identity or another person's information
- Attempting to breach the platform's security systems
- Allowing minors access to the platform
Responsible Gaming Commitment
joya2 places the highest importance on responsible gaming. We believe that recreational gaming and responsible behaviour go hand in hand.
Any member can set deposit limits, bet limits, or temporary or permanent self-exclusion on their account. For more details about these features, please read our Responsible Gaming page.
If you notice signs of gaming addiction, please contact our support team. Our 24/7 support is available to help in both Bengali and English.
Privacy and Data Protection
Your personal information is kept secure through SSL encryption technology. joya2 never sells your information to third parties. Full details on how data is collected, stored and used can be found in our Privacy Policy.
We may retain data for security verification and legal compliance purposes. This information is used solely for account management, fraud prevention and service improvement.
Account Suspension and Closure
11.1 joya2's Rights
joya2 may temporarily suspend or permanently close an account for any of the following reasons:
- Breach of Terms
- Failure to complete identity verification
- Suspicion of fraudulent activity
- Active self-exclusion request
- Extended period of inactivity
11.2 User Rights
You may request closure of your account at any time. All legitimate funds may be withdrawn before the account is closed; however, any bonuses whose conditions have not been met will be cancelled.
Limitation of Liability
The joya2 platform is provided on an "as is" basis. We do not accept responsibility for:
- Disruption to games or transactions caused by internet outages
- Third-party software errors
- Issues with the user's own device or network
- Unexpected financial losses in gaming
However, where a bet is unfairly lost due to a technical error, we will investigate and provide compensation where appropriate.
Dispute Resolution
For any dispute or complaint, please contact our customer service team in the first instance. Our support team is available 24/7 via live chat or email ([email protected]) in both Bengali and English.
After a complaint is submitted, we will investigate and communicate our decision within a reasonable time. You may apply for a second-stage review against our decision.
Amendments to the Terms
joya2 reserves the right to change, amend, or update these terms and conditions at any time. Registered users will be notified of significant changes. Continued use of the platform after any changes will be considered acceptance of the new terms and conditions.
The latest terms and conditions will always be available on this page. It is your responsibility to visit this page regularly.
Contact & Support
If you have any questions or uncertainties about these terms and conditions, please contact us:
- Live Chat: Support in Bengali and English via direct chat 24/7
- Email: [email protected]
Our support team is committed to being by your side at all times and resolving any issues you may have.